ISO 44003:2021 pdf – Collaborative business relationship management — Guidelines for micro, small and medium-sized enterprises on the implementation of the fundamental principles.
126.96.36.199 Developing and managing the relationship The collaborative partners should establish the right environment to support collaborative working, including contractual frameworks or agreements, roles and responsibilities. They should establish a joint management team. Each collaborative partner should identify the senior executive responsible (SER), or their appointed representative, to support the joint programme and define his or her role, responsibility and authority to act as a joint management team. The joint management team should: a) review the joint objectives, including continual value creation; b) establish effective measurements that are monitored through an agreed reporting process; c) identify any additional objectives that can mutually benefit the collaboration; d) define the primary roles and responsibilities for the team members; e) identify what information is required to meet the objectives together with any known interdependencies; f) identify what resources, equipment, property and assets will be used from each; g) ensure, in accordance with objectives and governance, ongoing management of activities, including: 1) maintaining alignment and engagement; 2) overseeing initiatives; 3) issue monitoring and resolution; 4) risk monitoring and mitigation; 5) negotiation and management of change. NOTE The collaborative partners can benefit from the establishment of a joint RMP incorporating the above. 5.2 Visions and values 5.2.1 What: summary of the intent The degree of alignment of vision and values provides guidance to stakeholders on the future direction, culture, ethics and behaviours to support effective collaboration.
5.2.2 Why: explanation of relevance As each party considers the value of a collaborative relationship, the profile of the organization and potential compatibility with partners will be a factor in establishing and aligning their capabilities and joint performance. 5.2.3 How: implementation guidance 188.8.131.52? Defining? what? is? important? to? your? organization The owners and/or managers of MSMEs need to have clarity and alignment on their vision and values when engaging with others. The nature of the relationship between partner organizations will be influenced by each party’s perceptions of the other in terms of the level of effective engagement, perceived risks and opportunities created through a more integrated relationship. This in turn is likely to have a direct impact on the behaviours of the individuals.
184.108.40.206 Assessing and maintaining alignment The vision and values of an organization will be a factor in developing alignment and the behaviours to work together effectively. In a collaborative model, there should be consideration as to the ability of two or more organizations to work together and the behaviours necessary to facilitate success. When working together, it is often the case that day-to-day pressures will challenge what is important to each partner. As such, it is important to regularly ensure that the values of each partner are not being compromised. As particular engagements reach their conclusion, it is important to assess whether the way in which each party’s values have been respected lays the foundation for further engagement. 5.3 Business objectives 5.3.1 What: summary of the intent Objectives that are clear and commonly understood across the organization help engender a more efficient focus at all levels, ensuring that the collaboration’s objectives can be achieved through the relationship to support continued effective engagement at all levels and sustained mutual benefit. 5.3.2 Why: explanation of relevance Chances of success are improved when drivers for collaboration support the business objectives of each organization. Such approaches will require effort and resources to achieve the desired goals and outcomes. 5.3.3 How: implementation guidance 220.127.116.11 Establishing objectives The owners and/or managers should identify the objectives of each specific collaborative business relationship. For each of them, they should define and prioritize the desired outcomes and evaluate the significant benefits and the risks that can arise. Defining the objectives for the operation and ensuring these are communicated across the organization is crucial, particularly where it can be advantageous to adopt a collaborative approach to achieve them.