IEC 60300-1-2003 pdf – Dependability management – Part 1: Dependability management systems.
1 Scope and object This part of IEC 60300 describes the concepts and principles of dependability management systems. It identifies the generic processes in dependability for planning, resource allocation, control, and tailoring necessary to meet dependability objectives. This standard deals with the dependability performance issues in the product life-cycle phases concerning planning, design, measurements, analysis and improvement. Depend- ability includes availability performance and its influencing factors: reliability performance, maintainability performance, and maintenance support performance. The object of this standard is to facilitate co-operation by all parties concerned (supplier, organization and customer) and foster understanding of the dependability needs and value to achieve the overall dependability objectives. 2 Normative references The following referenced documents are indispensable for the application of this document. For dated references, only the edition cited applies. For undated references, the latest edition of the referenced document (including any amendments) applies. IEC 60300-2, Dependability management – Part 2: Guidelines for dependability programme management 1 ISO 9000:2000, Quality management systems – Fundamentals and vocabulary ISO 9001:2000, Quality management systems – Requirements ISO 9004:2000, Quality management systems – Guidelines for performance improvements 3 Terms and definitions For the purposes of this document, the following terms and definitions apply. NOTE Certain terms come from IEC 60050(191) and, where this is the case, the concept from that publication is referenced in square brackets after the definition. ISO 9000:2000 is used as referenced to quality vocabulary. 3.1 dependability collective term used to describe the availability performance and its influencing factors: reliability performance, maintainability performance and maintenance support performance NOTE Dependability is used only for general descriptions in non-quantitative terms.
3.2 dependability management coordinated activities to direct and control an organization with regard to dependability NOTE Dependability management is part of an organization’s overall management. 3.3 dependability management system management system to direct and control an organization with regard to dependability NOTE 1 The dependability management system of an organization is part of its overall management system. NOTE 2 The organizational structure, responsibilities, procedures, processes and resources used for managing dependability are often referred to as dependability programme. 3.4 dependability plan document setting out the specific dependability practices, resources and sequences of activities relevant to a particular product, contract or project 3.5 product result of a process NOTE 1 There are four generic product categories, as follows: – services (for example, transport); – software (for example, computer program, dictionary); – hardware (for example, engine mechanical part); – processed materials (for example, lubricant). Many products comprise elements belonging to different generic product categories. Whether the product is then called service, software, hardware or processed material depends on the dominant element. For example the offered product “automobile” consists of hardware (for example, tyres), processed materials (for example, fuel, cooling liquid), software (for example, engine control software, driver’s manual), and service (for example, operating explanations given by the salesman). NOTE 2 Service is the result of at least one activity necessarily performed at the interface between the supplier and customer and is generally intangible. Provision of a service can involve, for example, the following: – an activity performed on a customer-supplied tangible product (for example, automobile to be repaired); – an activity performed on a customer-supplied intangible product (for example, the income statement needed to prepare a tax return);
4 Dependability management system 4.1 Application This standard is applicable for organizations wishing to establish and maintain a dependability management system. It provides generic guidance for effective dependability management of products, which may consist of a combination of hardware, software, and human interactions and support activities. The objective is to ensure achievement of the dependability of the product under consideration by addressing the essential dependability management processes. These processes are generic and applicable to all organizations, life-cycle phases, and contract situations, regardless of type, size and product provided. It is recognized that, in certain circumstances, it may be inappropriate to include all the clauses of this standard within a project or a contract. Accordingly, this standard should only be considered as forming part of a contract – however that contract may be formed – if the parties to that contract explicitly call upon and refer to this standard (or parts thereof) and require it to be included within the contract. This standard describes the fundamentals of dependability management systems and provides general principles for organizations aiming to a) establish a dependability management system to achieve product dependability objectives; b) determine the customer’s dependability needs and expectations and how to meet them; c) assist in the development of dependability plans; d) measure and improve the effectiveness of the dependability management system; e) facilitate communications on dependability activities.