API SPEC Q2-2011 pdf download

API SPEC Q2-2011 pdf download

API SPEC Q2-2011 pdf download.Specification for Quality Management System Requirements for Service Supply Organizations for the Petroleum and Natural Gas Industries.
3 Terms, Definitions, Abbreviations, and Acronyms 3.1 Terms and Definitions For the purposes of this document, the terms and definitions given in ISO 9000 and the following shall apply. When identical terms are defined in ISO 9000 and this document, the following definitions shall apply. 3.1.1 acceptance criteria Specified limits of acceptability applied to process, service, or product characteristics. 3.1.2 acceptance inspection Demonstration through monitoring, evaluation, or measurement that the service or service-related product conforms to specified requirements. 3.1.3 calibration Comparison and adjustment to a standard of known accuracy. 3.1.4 collection Process of obtaining, assembling, and/or organizing applicable documentation with the intent of meeting the requirements for control or records. 3.1.5 compliance Act or process of satisfying the legal and other applicable requirements of a regulation or regulatory body. 3.1.6 critical That deemed by the organization or customer as indispensable or essential, needed for a stated purpose or task, and requiring specific action. 3.1.7 critical success factor Element of service that is essential to achieve goals or stated objectives. 3.1.8 key performance indicator KPI Metric by which an organization measures the manner or quality of the functioning of its processes, service, or service-related product. 3.1.9 legal requirement Obligation imposed on an organization, including those that are statutory or regulatory. 3.1.10 management Person or group of people who directs and controls an organization, has the fiscal responsibility for the organization and is accountable for ensuring compliance with legal and other applicable requirements. NOTE For some organizations, top management (see ISO 9000) and management may be the same.
3.1.11 outsourced Business function or process which is contracted to an external supplier. 3.1.12 preventive maintenance Planned action to minimize the likelihood of causes of equipment failure and unscheduled interruptions to planned events. 3.1.13 risk Situation or circumstance that has both a likelihood of occurring and a potentially negative consequence. 3.1.14 service Performance of an activity by one function or organization for another. 3.1.15 service quality plan Document that establishes procedures, resources, processes, and any required sequence of activities identifying and controlling the quality requirements. 3.1.16 service-related product Materials, equipment, and software used in the execution of a service. 3.2 Abbreviations and acronyms For the purposes of this document, the following abbreviations shall apply. API American Petroleum Institute ISO International Organization for Standardization KPI key performance indicator MOC management of change PMITP preventive maintenance, inspection and test program 4 Quality Management System Requirements 4.1 General 4.1.1 Quality Management System The organization shall establish, document, implement, maintain, measure the effectiveness of, and improve upon a quality management system in accordance with the requirements of this document. The organization shall ensure that legal and other applicable requirements with which the organization claims compliance are taken into account in its quality management system.
4.1.3 Objectives Management shall ensure that quality objectives, including those needed to meet requirements for the service and service-related product, are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy. 4.1.4 Planning Management shall ensure that: a) the planning of the quality management system is carried out in order to meet the requirements of this document, and b) the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented. NOTE Additionally, see 5.2, 5.4.1, 5.5, 5.7.2, 6.1 and 6.2.2 for other planning requirements. 4.1.5 Communications Internal Management shall ensure that appropriate communication processes are established within the organization and the effectiveness of the quality management system is communicated. The organization shall establish processes to ensure that customer and legal and other applicable requirements are communicated at relevant levels within the organization. The organization shall establish processes to ensure that the results of data analysis (see 6.3) are communicated at relevant levels within the organization. External The organization shall determine, document, and implement the process for communicating with external organizations to ensure requirements are fully understood and risk is managed (see 5.3) throughout execution of contract and execution of services including activities such as: a) execution of inquiries, contracts, or order handling and amendments (see 5.1); b) control of service and service-related product information, including service-related nonconformities (see 5.10); c) service quality plans and subsequent changes (see 5.7.2); and d) addressing feedback and complaints (see 6.2.1).

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